Terms & Conditions

Reservation and Payment

Provide each traveler’s full name exactly as shown on the passport and review the itinerary, price, currency, deposit, balance due date and included services before payment.

• The deposit or full-payment requirement shown on the booking page and written confirmation applies to that reservation.
• Some tours require full payment at booking. Where a deposit is offered, the written confirmation states how and when the remaining balance must be paid.
• Flight and bus tickets are purchased only after the required payment and availability checks. Once issued, these tickets are non-refundable.
• Any card-processing charge applies only when it is disclosed in the checkout or written quote before payment.

Non-Transferable Reservations

All tour reservations are personal to the travelers named in the booking confirmation and cannot be transferred to another person under any circumstances. Any replacement traveler requires a separate new reservation and a new payment in their own name.

Cancellation or Date Change Policy

If you need to cancel or change your travel dates, you must notify OneNation Travel at least 5 days before the tour starts.

• For a cancellation or date-change request received at least 5 days before the tour starts, the cost of all non-refundable flight and bus tickets will be deducted from the paid balance.
• For a cancellation or date-change request received less than 5 days before the tour starts, the full amount paid is non-refundable.
• If a traveler does not appear for the booked service, the reservation is treated as a no-show and the full amount paid is non-refundable.

How Services Are Delivered

OneNation Travel is the booking, planning and coordination contact. Experienced local guides, drivers and selected destination providers deliver the services listed in the itinerary. Guide, driver, vehicle and provider assignments may vary by destination, day or segment. A single guide or vehicle for the entire journey is included only when the written confirmation expressly says so.

The applicable tour page and written confirmation identify the hotels, transport, flights, guided visits, meals, entrance fees and other services included in the booking. Any service not expressly listed is not included.

Operational Notes

• Shopping stops are a regular part of many tours. Group tours normally use shared transfers or shuttle services unless private transport is expressly included in the itinerary or booking confirmation.
• Group tours in Türkiye are commonly organized by combining travelers from different bookings and travel agencies. Group participants and guides may change from one day or tour segment to another. A fixed group or the same guide throughout the journey is provided only when expressly stated in the itinerary or booking confirmation.
• Schedules, routes, guide assignments and supplier services may change when operationally necessary. We will communicate material changes affecting booked services.
• Travelers are responsible for passports, visas, insurance, personal belongings and meeting the stated joining time and place.

Personal Belongings

Each traveler is responsible for safeguarding their luggage and personal belongings throughout the journey, including during tours, transfers, transport and hotel stays. Please keep passports, money, jewelry, phones and other valuables secure, and check that you have all your belongings before leaving any location or vehicle.

To the fullest extent permitted by applicable law, OneNation Travel is not responsible for personal belongings that are lost, forgotten, stolen, damaged or remain unrecovered after a loss has been reported. The fact that an item is reported missing or cannot be recovered does not, by itself, establish OneNation Travel’s responsibility. Recovery of missing items cannot be guaranteed.

Personal Health, Safety and Responsibility

Each traveler is responsible for assessing their fitness to travel and taking care of their own health, safety and personal conduct throughout the journey, including during transport, transfers, tours, activities, free time and accommodation stays. Travelers must follow local laws and reasonable safety instructions, use available seat belts and safety equipment, and behave respectfully toward others.

To the fullest extent permitted by applicable law, OneNation Travel is not responsible for accidents of any kind, including traffic accidents, slips and falls, or for injury, illness or personal disputes, to the extent arising from a traveler’s own fault; unforeseeable and unavoidable acts of third parties unconnected with the booked services; or events that neither we nor the relevant service providers could foresee or prevent despite exercising all due care.

Travel Insurance

For peace of mind, we strongly recommend that each traveler arrange and purchase their own suitable personal travel insurance directly from an insurer of their choice, covering their health, planned activities and personal belongings. Each traveler is responsible for selecting and purchasing their policy, reviewing its coverage, limits and exclusions, and checking that it is suitable for their destinations and individual circumstances.

Reporting an Incident

Please report any loss or incident as soon as reasonably possible to your guide or local representative and, where relevant, the hotel, carrier or local authorities. Include your booking reference, the date and location, an accurate description, and any reasonably available supporting documents.

All information supplied must be accurate. OneNation Travel can confirm only information supported by its records or other reliable evidence. Receiving or recording an incident report does not, by itself, verify the account or constitute an admission of responsibility by OneNation Travel. Any incident summary will distinguish a traveler’s account from independently verified facts.

Food Allergies: Where meals are included in your tour package, OneNation Travel does not provide gluten-free, dairy-free or specially prepared allergy-specific meals under any circumstances. Included meals are not guaranteed to be free from allergens or cross-contamination. Informing us of an allergy does not mean that a special meal will be arranged. Guests are responsible for obtaining suitable food at their own expense and checking that any food they consume is suitable for their allergies.

Payment Authorization

• Use a card belonging to a traveler on the reservation whenever possible.
• If a third party pays, OneNation Travel may request signed authorization and identification before confirming the charge.