Last updated: October 16, 2026
This Privacy Policy explains how One Nation Travel handles personal information when you visit www.onenationtravel.com, make a booking, request a trip or quotation, contact us, use our travel assistance tools, or submit a review. It covers information handled through our website, booking records and related communications. Privacy rights and obligations depend on the laws applicable to the information and activity concerned.
1. Who We Are and How to Contact Us
One Nation Travel is a travel agency headquartered in Istanbul, Türkiye, with booking support in New Jersey, United States. Privacy contact: One Nation Travel management. For privacy questions, access or correction requests, deletion requests, consent withdrawal, or complaints, contact [email protected] and use the subject Privacy Request. You may also call +1 609-356-6579 or write to One Nation Travel, Muhasebeci Sokak No:3/3, Bakırköy, Istanbul, Türkiye.
2. Information We Collect and Its Sources
We collect information you provide directly, technical information generated when you use our website, and information from payment and travel service providers involved in your booking. Depending on the service you use, this includes:
- Contact and identification details: your name, email address, telephone number, country, address and traveller details supplied with an inquiry or reservation.
- Travel and booking information: destinations, travel dates, traveller numbers and children’s ages, accommodation and tour preferences, booking references, itinerary details, and special requests.
- Payment and transaction information: billing details, the amount and currency, payment method and status, and information needed to process or reconcile your chosen payment arrangement.
- Communications and user content: messages, correspondence, chat conversations, requests for assistance, and reviews you submit. Reviews intended for publication may be displayed with the name or display information you provide.
- Technical and security information: IP addresses, browser and device information, request times, referring pages, website interactions, and identifiers used to detect abuse or repeated submissions. IP addresses and online identifiers can be personal information.
- Advertising and measurement information: campaign tags, advertising click identifiers, cookie identifiers and conversion events associated with visits, inquiries or bookings. Section 5 explains this processing separately from security records.
If you provide information about another traveller, make sure you are authorised to do so and give them access to this policy. Special requests may reveal sensitive information, such as a dietary, health or accessibility need. Please provide only what is necessary to arrange the requested service.
3. How We Use Information
- To prepare quotations and itineraries, answer inquiries, arrange and administer bookings, process payments, and coordinate travel services.
- To send booking confirmations, payment or travel updates and other communications needed to provide the service you requested.
- To prevent fraudulent reservations, investigate suspicious transactions or submissions, protect our systems, and manage disputes or legal obligations.
- To operate and troubleshoot the website, understand its use, and measure advertising performance as described in Section 5.
- To provide travel assistance, including assistance supported by AI tools, and to process reviews you submit.
- To send promotional communications where permitted by applicable law and your choices. You can ask us to stop promotional messages without stopping communications necessary for an existing booking.
The information necessary to fulfil a booking or secure a submission is separate from optional marketing uses. Making an inquiry or booking does not, by itself, provide consent to every optional advertising or marketing activity.
4. IP Addresses and Fraud Prevention
We record your IP address when you make a booking, submit a reservation or trip-planning request, or contact us through our website forms, including Contact Us, Plan My Trip and other quotation or inquiry forms. We use the IP records attached to these submissions solely to help prevent fraudulent bookings and submissions and to detect or investigate suspicious activity.
These security records are used internally and are not sold, rented, or disclosed to third parties for their own marketing or independent commercial use. They may be held with the associated request, booking record or internal notification email. Hosting, email and other technical providers may process them on our behalf to operate these services. Disclosures required by applicable law are addressed in Section 6.
Other technical records, such as website logs, review abuse controls and chat security records, may also include IP addresses or IP-derived identifiers. The separate collection of online identifiers by analytics and advertising tools is described below.
5. Cookies, Analytics, Advertising and Your Choices
Our website uses cookies and similar technologies for website operation, remembering choices, analytics and advertising measurement. These technologies can collect IP addresses, browser and device details, page views, referring pages, click identifiers and information about interactions with our website.
- Google Analytics and Google Ads: we use these services to understand website use and measure advertising and conversions. A conversion event may include a booking or inquiry reference, value, currency and related campaign information. Where enabled, enhanced conversion measurement may use hashed contact identifiers to match a conversion to an advertising interaction. Hashing does not make information anonymous. See Google’s Privacy Policy and Google’s advertising choices.
- Meta Pixel: we use this tool for Facebook and Instagram advertising measurement and audience-related advertising. Meta may receive online identifiers and website interaction data. See Meta’s Privacy Policy and your Facebook or Instagram advertising settings.
You can manage cookies through your browser and advertising choices through the relevant provider. Blocking cookies can affect website features and does not necessarily stop every form of data collection. You may also contact us using the details in Section 1 to withdraw consent or request an applicable opt-out from targeted advertising, sale or sharing of personal information. We do not charge a fee to submit an opt-out request.
We do not sell personal information in exchange for money. However, some advertising-related disclosures can be considered a ‘sale’, ‘sharing’, or ‘targeted advertising’ under certain U.S. state privacy laws even where no money is exchanged. Our statement about internal security IP records does not exclude the separate advertising practices described in this section.
Browser signals: standard Do Not Track (DNT) browser settings do not currently change our website’s tracking behaviour. DNT is different from Global Privacy Control (GPC). Where applicable law recognises an opt-out preference signal such as GPC, that signal can communicate a request to opt out of the relevant sale, sharing or targeted advertising. You can also contact us to submit a privacy request; this contact method does not replace any browser-based opt-out mechanism required by applicable law. Third-party services may collect information about activity over time and across different websites under their own policies.
6. Service Providers and Other Recipients
Depending on your request and the services involved, information may be handled by the following categories of recipients:
- Travel suppliers: hotels, guides, transport operators and other suppliers receive the traveller, contact and itinerary details needed to deliver your booking. The fact that security IP records are used internally does not prevent these necessary travel arrangements.
- Payment and operational providers: payment providers, website hosting, email, communications, security and technical support providers process information needed to support the relevant service.
- AI-assisted support providers: content submitted to our AI travel assistance features may be processed by the AI provider used for that feature, including OpenAI where used. Avoid entering payment card details, identity document numbers or unnecessary sensitive information into a chat. AI suggestions do not replace booking confirmation from our team.
- Analytics and advertising providers: Google and Meta may receive the information described in Section 5 for measurement and advertising activities.
- Legal disclosures: we may disclose information when required by applicable law, a valid legal process, or a binding request from an authority, and where otherwise lawfully necessary to protect rights or address fraud and security incidents.
A provider processing information on our behalf is different from an unrelated party using it for its own purposes. The purpose of a transfer, the recipient’s role and applicable legal requirements determine the protections and choices that apply.
7. International Processing
We operate in Türkiye and provide booking support in the United States. Your information may be accessed or processed in those countries, in your travel destination, or in other countries where the providers supporting your service operate. It may therefore be processed outside your home country or Canadian province. Laws and protections can differ, and courts or public authorities in a processing country may have lawful access to information. Contact us for questions about the providers or international processing relevant to your booking.
8. Retention and Deletion
Retention depends on the type of record and its purpose. Relevant criteria include whether an inquiry or booking remains active, the need to investigate suspected fraud, outstanding payment or service disputes, and applicable accounting, tax, record-keeping or legal requirements. Security IP records may be retained with the related booking record or correspondence.
The same retention period does not apply to every type of record. To request deletion or ask about information retained in your case, use the contact details in Section 1. We assess requests under applicable law and explain any lawful reason for retaining information. A deletion request may need to address related booking records, correspondence and other copies; restrictions needed to meet legal obligations or preserve information relevant to an active dispute or security investigation may apply.
9. Security
We use technical and organisational measures intended to protect personal information against unauthorised access, loss or disclosure. No website, email service or storage system can guarantee absolute security. Please do not send unnecessary sensitive information in ordinary contact forms or email. For a concern about a possible security incident involving your information, contact us promptly using Section 1.
10. U.S. Privacy Rights
Depending on where you live and which state privacy laws apply to our processing, you may have rights to know or access the personal information we hold, obtain a portable copy, correct inaccuracies, request deletion, and opt out of a sale, certain sharing, targeted advertising or certain significant automated profiling. Some laws also provide rights concerning sensitive information. These rights are subject to the conditions and exceptions in the applicable law.
To exercise an applicable right, email or call us using Section 1 and explain your request. For access, correction or deletion, we may need proportionate information to verify your identity and protect another person’s information. We will not require identity verification for a sale or sharing opt-out where the applicable law prohibits it. An authorised agent may act for you where allowed; we may request appropriate evidence of authority.
We respond within the period required by the applicable law and explain any permitted extension or refusal. We will not unlawfully discriminate against you for exercising a privacy right. Where your state law provides an appeal, including New Jersey when its law applies, you can email us with the subject Privacy Appeal to ask for a review of our decision. We will explain the outcome and any applicable option to contact your state attorney general or privacy regulator. California residents can find information about their rights through the California Attorney General; New Jersey residents can contact the New Jersey Division of Consumer Affairs.
11. Canadian Privacy Rights and Consent
Where PIPEDA or an applicable provincial privacy law governs our handling of your information, you may request access to your personal information and an explanation of its use and disclosure, challenge its accuracy and request correction, and raise a privacy complaint. Depending on the applicable law and circumstances, you may also have additional rights, including obtaining a copy in a usable format or requesting deletion.
You may withdraw consent to a use or disclosure that relies on consent, subject to lawful or contractual restrictions and reasonable notice where permitted. We will explain any effect on a requested service; for example, we may be unable to arrange a booking without the information needed by a travel supplier. Optional marketing choices are separate from information needed to provide or secure a booking. Where consent is required, it must be appropriate to the information and purpose; publication of this policy is not a substitute for any consent required by law.
Send requests or complaints through Section 1. We may take reasonable steps to verify identity for access or correction and will respond within the applicable statutory period, including 30 days for a PIPEDA access request unless a lawful extension applies. If a concern is unresolved, you may contact the Office of the Privacy Commissioner of Canada or the provincial authority with jurisdiction, including the Commission d’accès à l’information du Québec where applicable.
12. Children and Family Bookings
Our booking and inquiry services are intended to be used by adults. A parent, guardian or authorised adult may provide children’s details where needed for a family booking, age-based pricing or requested travel services. Please provide only the details necessary for that purpose. If you believe a child has provided information without appropriate authorisation, contact us so we can review the situation and take the steps required by applicable law.
13. Other Websites and Policy Updates
Links to other websites and external services are governed by those services’ own privacy practices. We may update this policy when our practices or applicable requirements change and will revise the date above. Material changes will be communicated, and additional consent sought, where applicable law requires. For questions about this policy or a previous version, contact [email protected].