Your Travel Questions Answered

We know your time is valuable. So we’ve created this list of common questions along with detailed responses from our Customer Care team. In most cases you’ll find a quick and comprehensive answer to your question.

Yes. OneNation Travel is licensed with the Tourism Authority of Turkey. TURSAB License No: A-6073

Yes, you can make up your own itinerary for your Turkey tour. You can fill out the Turkey Trip Planner form and select the tour destinations and activities that you want to include in your itinerary and we will design the itinerary with the same care and provide you with a price for the tour. With this option, you have the flexibility to choose what you want to do and see on your Turkey tour.

To secure the booking, we strongly suggest you book the tour as early as possible. Travelers shall book at least 30 days before the departure. Many of our holidays book up quickly, so to make sure you have availability for your tour and dates, it is best to book as early as you can. Early booking ensures that we get to book our preferred hotels, vendors and professional guides in advance.

3 Easy Ways to Book

  1. Online @ Onenationtravel.com
    You can book online 24/7 by completing the booking or enquiry form. We will contact you within 24 hours.
  2. Over the Phone
    Call us at +1 609 356 6579. We will discuss your itinerary details and handle all necessary arrangements for your holiday.

Note:
An online deposit payment of 30% is required when booking online. Once the deposit is received, the remaining balance can be paid upon arrival in Istanbul to our company representative in cash (USD or Euros). You may also pay the remaining balance using a credit card (Visa or MasterCard); however, a 4% bank processing fee applies. We will confirm your tour booking once the deposit payment is received and send a confirmation email. All quotes are in USD, and the final price may vary due to exchange rate fluctuations on the day of payment.

We accept Visa and MasterCard. You can provide your credit card information either in the deposit payment form or directly during the booking process.

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge. Please check carefully the inclusion and exclusion of services before booking. Included and excluded services will also be listed in our confirmation email.

Important note:

– Price is in United State Dollar- USD.
– Price is based on Double Occupancy accommodations.
– Price does NOT include surcharges for Bank Fee and other surcharges if any.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

Yes, we have a discount policy for children under 6 years old. Please refer to your travel consultant for more details.

Yes, we can. When triple occupancy rooms are not available in some hotels, an extra bed for the 3rd person can be arranged at an extra charge.

Double bed refers to 1 large bed while twin bed refers to 2 single beds.

Yes, we can as long as you have booked a Shared group or Private tour with us. In this case, you may book your preferred hotel on your own and we can provide you with the total package tour price without including cost of hotel accommodations. The rest of the service will be included in the tour as per the final itinerary. Please let us know if you want to proceed with booking your own hotels otherwise we will arrange your stay at one of our partnership hotels as part of our package tour.

Generally speaking, April, May, September and October when the weather is the most comfortable. However these are the peak tourist months at the highest tour price. If you are a budget-minded traveler, you can choose other months for lower prices. Prices always drop a bit in the shoulder season, which runs from November through March and From June through August.

The maximum allowable limit for luggage on domestic flights is 15 kg. If you have less than this weight in total per person then it should be okay. However, any excess luggage weight over 15 kg will be charged extra by the airlines and it is not our responsibility to pay for that. Your luggage is strictly your own responsibility and extra charges by the airlines should your bag be overweight will have to be handled by you with the airlines.

No, these tours can accommodate all ages.

Tour Reservation Policy:

In order to reserve the tour, the payment deposit form online has to be filled out with all requested details. These details include the client’s full names as they appear on their passports. Once the form is fully and legibly filled out and signed by the clients indicating agreement and adherence to our company policies, it will have to be sent to us by the clients to authorize OneNation Travel to proceed with tour booking and charge the client’s credit card or debit card.

A 30% deposit is required on the total tour price to reserve the tour and obtain tour confirmation. The remaining balance on the total tour price can be paid in cash upon arrival in Istanbul. A credit card or a debit card may also be used to pay the remaining balance. However, an additional bank processing fee of 4% on the remaining balance will have to be paid by the clients. If applicable, domestic flight/bus tickets will only be purchased after a deposit has been made on the total tour amount.

Please note that per the written itinerary some tours may require full payment at the time of booking which can be made using a credit card.

Cancellation / Refund Policy:

If tour cancellation is 3 or more business days prior to the start of the tour, a refund will be made of the total paid amount except the cost of the domestic flight and/or bus tickets. Any time after a deposit or full payment form has been signed or tour has been booked online by clients and received by Onenationtravel.com, domestic flight and /or bus tickets will NOT BE REFUNDED.

If tour cancellation is within 3 business days of the start of the tour, a refund will be made of the total paid amount except the cost of the domestic flight and/or bus tickets and the cost of a first-night hotel stay. The cost of the domestic flight and /or bus tickets and the first-night hotel stay will NOT BE REFUNDED.

If cancelled within 48 hours of the start of any tour, NO REFUNDS will be made to clients by Onenationtravel.com.

Administration Fee:

For ALL cancellations a non-refundable administration fee of 10% on the total tour package price per person will be charged. This low fee is to cover the costs of administering your reservation and will be applied to all cancellations processed regardless of the tour start date.

IMPORTANT:

The administration fee is in addition to the cancellation/refund policy charges described under the Cancellation / Refund Policy section above.

Special Notes:

  • In order to protect your personal property, please bring any valuable items with you at all times. Please do not leave any valuable items on the bus or at the hotel, attraction or restaurant. One Nation Travel, local operators, drivers and tour guides are not responsible for any theft or loss at any location.
  • Airport transfers will be provided with a shuttle service that will be shared with other travelers. This means that you may at times have to wait for other passengers before departing during pick-up and drop-off transfers.
  • If an itinerary includes a shopping stop, the whole group will be taken to a shop to look around and shop if they so desire. If you are not interested in shopping, as part of a group you will still need to wait for others in the group who are interested in shopping and may be making a purchase. A purchase at these shopping stops is absolutely not mandatory. You may also stay inside the bus or wait outside the shop for the duration of this stop if you do not wish to enter the shop or want to make a purchase. If you do not wish to make any shopping stops with a group, please contact us about booking a private tour for you that is fully catered to your needs.

Important Notes:

This reservation policy applies only to tours within Turkey.
If you wish to join one of our tours in another country, such as Egypt, Jordan, Morocco, Greece, or Thailand, please note that the cancellation and refund policies are different. For tours in these countries, refunds are not available, and in case of cancellation or date changes for any reason, the full amount of the reservation will be forfeited without any refunds.

Important Reminder:
If you are booking a tour in any of these countries, make sure your travel dates are confirmed before making the reservation to avoid any inconvenience or financial loss.

Email us at [email protected] and we will answer you as speedily as we can!