Frequently Asked Questions

Yes. One Nation Travel is a TÜRSAB Class A travel agency registered under certificate number A-6073, with its head office in Istanbul and U.S. booking support in Princeton, New Jersey. The services, supplier responsibilities, cancellation conditions and traveler rights for each booking are defined by the written agreement and applicable law.

Yes. The only official One Nation Travel promo codes and current tour discounts are published on our Turkey Tour Deals & Discounts page, live from our booking system. Copy a code there and enter it in the “Have a promo code?” box at checkout, before you pay — a discount can’t be added after a booking is placed. Codes found on third-party coupon or cashback sites are not issued by us and are not honored.

You must notify One Nation Travel at least 5 days before the tour starts to cancel or change your travel dates. Non-refundable flight and bus ticket costs will be deducted from your paid balance. Requests received less than 5 days before the tour starts, and no-shows, are fully non-refundable.

Not necessarily. One Nation Travel plans, books and coordinates the itinerary, while experienced local guides, drivers and selected providers deliver the listed services. Guide, driver, vehicle and provider assignments may vary by destination, day or segment. A single guide or vehicle for the full journey is included only when your written confirmation expressly says so.

No destination is risk-free, and official advice can change. Review your government’s current Turkey travel advisory, follow its regional guidance, use normal personal-safety precautions and keep the support contact from your written confirmation available during the trip. No agency, guide or provider can guarantee safety.

Turkey entry rules depend on nationality, passport type, purpose and travel date and may change. Check the official Turkish e-Visa portal, the Turkish Ministry of Foreign Affairs and your government’s travel guidance before booking non-refundable services. Travelers remain responsible for meeting all passport, visa and entry requirements.

Spring (April–June) and Autumn (September–November) often bring milder sightseeing weather, though conditions and crowds vary by year and destination. Summer can be hot inland and suits many coastal plans; winter conditions vary and snow is never guaranteed. Check a current forecast for your exact dates.

The official currency is the Turkish Lira (TRY). ATMs are widely available throughout the country, and credit/debit cards (Visa, Mastercard) are accepted at most hotels, restaurants, and shops. We recommend carrying some cash for local bazaars, small vendors, and rural areas.

Some tourist-oriented businesses may accept USD or EUR, but acceptance and conversion rates vary. Turkish Lira is the official currency. Compare the displayed exchange rate, ATM fee and card-provider charge before choosing how to pay.

Turkey has domestic flights, intercity buses, urban transit and ferry services. One Nation Travel can coordinate transport shown in the selected itinerary, but private transfers, flights and other connections are included only when the tour page and written confirmation expressly list them.

Popular destinations include Istanbul, Cappadocia, Ephesus, Pamukkale and Antalya. The portfolio offers different itineraries to these places; each selected tour page states its included visits and guided services, and local guide assignments may vary by destination or day.

Turkish is the official language. The selected tour page and written confirmation state the language of any included guided service. Experienced local guides deliver those listed services, and assignments may vary by destination or day. Learning a few Turkish phrases like "Merhaba" and "Teşekkür ederim" is always appreciated.

Turkey is generally modern and relaxed in tourist areas. However, when visiting mosques and religious sites, both men and women should cover shoulders and knees. Women should carry a scarf to cover their hair when entering mosques (many mosques provide these at the entrance). Comfortable walking shoes are essential for exploring historical sites.

Vegetarian and other dietary options vary by restaurant, hotel and itinerary. Tell us about allergies or dietary requests before booking so they can be recorded and passed to the confirmed providers. No agency can guarantee an allergen-free kitchen; travelers should reconfirm serious requirements directly at each meal.

Tipping is appreciated but not mandatory. A general guideline: 5–10% at restaurants (unless service charge is included), a few Turkish Lira for hotel porters, and small tips for taxi drivers by rounding up the fare. For tour guides and drivers, a tip at the end of your tour is a kind gesture — typically $5–10 per person per day for guides and $3–5 for drivers.

Baggage allowance depends on the operating carrier, fare, route and travel date. Check the ticket and current carrier rules for every flight or bus segment; no universal allowance is included by the tour itself. Excess-baggage charges remain the traveler's responsibility unless the written confirmation says otherwise.

Yes, Visa and Mastercard are widely accepted at hotels, restaurants, and larger shops throughout Turkey. American Express has more limited acceptance. Always carry some cash for smaller vendors, local markets, and transportation. ATMs are available in all cities and most towns.

Water conditions and hotel amenities vary by location and property. Ask the selected hotel or local provider for current guidance, and use sealed bottled water if advised. Complimentary water is included only when the selected accommodation or written confirmation expressly states it.

For an immediate emergency in Türkiye, use the current official emergency number 112. Also keep your hotel address, insurer details and the nearest embassy or consulate contact available. Use the booking-support or urgent-assistance contact only if it is stated in your written confirmation; it does not replace public emergency services.